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AX Hotels Privacy Notice
Welcome to AX Hotel Operations p.l.c. privacy notice (the “Notice”).
AX Hotel Operations p.l.c. is a catering establishment located at AX House, Mosta Road, Lija LJA9010, Malta, Europe. It is owned and operated by AX Holdings herein “we”, “us” or “our” having its registered office at AX House, Mosta Road, Lija LJA9010, Malta, Europe. We are committed to respecting your privacy and ensuring that your personal data is treated appropriately.
We process your data in an appropriate and lawful manner, in accordance with the Data Protection Act (Chapter 586 of the Laws of Malta) (the “Act”) and the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) when it comes into force on 25th May 2018.
This Notice is provided in a layered format so you can click through to the specific areas set out below.
- Important Information and Who We Are;
- The Data We Collect About You;
- How is Your Personal Data Collected;
- How We Use Your Personal Data;
- Disclosures of Your Personal Data;
- International Transfers;
- Data Security;
- Data Retention;
- Your Legal Rights;
1. Important Information and Who We Are
1.1 General Information and the Purpose of this Notice
We have structured our Website so that you can visit us on the Internet without identifying yourself or revealing any personal information. Once you choose to provide us with personal information, we will protect such information and use it only in the ways described in this Notice.
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when browsing, when you use our Contact Form, dine at our restaurant or communicate with us in any other way.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
AX Hotel Operations p.l.c. (“we”, “us” or “our”) having its registered office at AX House, Mosta Road, Lija LJA9010, Malta, Europe is the data controller in relation to your personal data.
We have appointed a Data Protection Contact Point who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise Your Legal Rights, please contact the Data Protection Contact Point using the details set out below.
1.3 Contact details
Our full details are: Dr. David Wain
Full name of legal entity: AX Holdings having its registered office at AX House, Mosta Road, Lija LJA9010, Malta, Europe
Email address: [email protected]
Postal address: AX House, Mosta Road, Lija LJA9010, Malta, Europe
You have the right to make a complaint at any time to the Information and Data Protection Commissioner (“IDPC”) as the supervisory authority for data protection issues (https://idpc.org.mt/en/Pages/Home.aspx). We would, however, appreciate the chance to deal with your concerns before you approach the IDPC so please contact us in the first instance.
1.4 Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 24.05.2018
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
1.5 Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
2.1 How we collect your personal data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in the following instances:
2.1.1 When visiting our website
It is possible to visit our website without submitting any personal data. In order to provide you with the best experience when browsing our website we may need to process certain data which can identify you and can therefore be considered to be personal data. In this regard we may collect the following information about you whenever you visit our website.
1. Technical information: including the IP address used to connect your computer to the Internet, your login information, browser type and version, the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time) as well as other information regarding your experience on our Website such as page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
2. Location Information: We may receive information about your location. We may determine your location through your IP address and, when accessing the Website through a mobile device, by using the data that we collect from this device. This includes precise location information from GPS or information about the wireless networks or cell towers near your mobile device at the time of access.
2.1.2 When using the Contact Us Form
Our website allows you to submit an enquiry and get in touch with us in order to be able to provide assistance as regards your real estate needs. In order to be able to reply to your query accurately and be of the most assistance to you, we shall require certain basic contact information (your name, surname and email address) as well as information relating to your query.
Based upon the information which you provide, one of our representatives will contact you in order to be able to provide assistance as per your request.
2.1.3 When contacting us via other communication methods
Generally, we shall collect your personal data in order to be able to reserve a booking at our restaurant at your request. In order to be able to do so we shall require your name, surname and a contact number, generally your mobile phone number. We shall only use this personal data in order to be able to reserve your booking and confirm your reservation at our restaurant.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
2.1.4 When dining at our restaurant
Whenever you dine at our restaurant, please note that we have Closed Circuit Television cameras installed and therefore we may capture video recordings of you. This is necessary for us to be able to ensure the security of our premises, detect and prevent illicit and/or illegal activity and ensure the safety of our guests and employees in furtherance of our legitimate interest.
We shall also process your financial details in order to remit payment.
Should you wish to do so, we shall provide a Feedback Questionnaire by means of which you shall be requested to rate your dining experience and provide feedback as to any improvements which we may make. Filling in this Feedback Questionnaire is entirely at your discretion and you may decide not to fill in any of your personal data such as your name and surname.
Should you decide to provide your personal data, we shall only process your personal data in order to receive your feedback and take it into account to improve the dining experience we provide to our guests.
You may also decide to opt-in to marketing communications through our Feedback Questionnaire. You may unsubscribe to receiving such marketing communications at any time by contacting us at : [email protected]
2.2 If you fail to provide personal data
If you fail to provide the personal data which we require in order to reserve your booking or which we need in order to provide the services which you request, we may be unable to assist you.
3. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to provide the services which you request, in particular, reserving and confirming your booking with us
- On the basis of your consent when you opt-in to receiving marketing communications until such time as you withdraw your consent or unsubscribe to receiving such communications.
4. Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact Us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To be able to provide the services which you request
(c) Financial information
|To take steps to enter into a contract with you or perform the contract which we enter into with you.
|To respond to your queries
(c) Information relating to your query
|(a) Performance of a contract with you
|To manage our relationship with you which will include:
(a) Updating you with any developments as to your booking and confirm your reservation
(b) Asking you to leave a review by completing our customer satisfaction questionnaire
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services and how we can improve our services)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity
(c) Marketing data
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
4.2 Promotional offers from us
We may use your Identity, Contact, and marketing data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have subscribed to our newsletter or when you provide your consent to receiving such marketing communications. You may unsubscribe to receiving such communications at any time by contacting us at : [email protected]
4.3 Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the AX Holdings group of companies for marketing purposes.
4.4 Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting Us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of the Services which we provide to you or any personal data which we are obliged to retain as a result of our legal obligations.
4.6 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contacting Us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We may disclose, transfer or otherwise give access to your personal data to our affiliated entities for any of the reasons indicated in Section 4 of this Policy. Please see a list of our affiliated entities here: <insert link>
WE may also transfer your personal data to external third parties, namely our service providers which are necessary for us to be able to provide the Services we offer. In particular, we may transfer your personal data to our IT and software support service providers, our insurers and external legal counsel. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions
Whenever we enter into a contract with you we shall inform you of the identity of the service providers which may be necessary for us to be able to provide the Services you engage us to carry out.
We may also disclose your personal data to regulatory or governmental agencies as well as executive and judicial authorities which may have jurisdiction over our operations. We shall only make such disclosures in accordance with the appropriate authority and to comply with our legal obligations.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
However, we may transfer your personal data outside the EEA in any of the following circumstances:
1. the transfer is necessary for the performance of a contract between you and AX Holdings or for the implementation of pre-contractual measures taken at your request (such as when you purchase property abroad);
2. the transfer is necessary for the conclusion or performance of a contract concluded in your interest between us and another natural or legal person;
3. the transfer is necessary for important reasons of public interest; or
4. the transfer is necessary for the establishment, exercise or defence of legal claims.
In certain cases we may transfer your personal data to our third party suppliers, such as IT and system support providers which may be located outside of the EEA. In such cases we have agreements in place to regulate the processing of personal data and ensure that your personal data is handled responsibly and in line with applicable data protection laws.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers, including contact details and details regarding any contracts which you may have entered into as a result of our Services for six years after the conclusion of the contract, taking into account the applicable prescriptive period at law. We may also retain certain personal data to ensure compliance with our legal obligations. In particular, we shall retain certain transactional and financial information for a period not exceeding ten years, in compliance with tax and accounting reporting legal obligations.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Under applicable data protection laws, you are entitled to exercise the following rights:
9.1 You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
9.2 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
9.3 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9.4 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.